Frequently Asked Questions

Are you new to thermography or perhaps need a quick refresher on the basics of infrared? If so, ITC’s live online tutorials and on-demand tutorials are just for you! Join us online - on your desktop, laptop, tablet or smartphone - for any of the following FREE sessions.

Courses


Do I need an IR camera?

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We strongly recommend having thermal imaging (infrared) camera for training. Throughout the course, you will be asked to participate in camera operation labs designed to complement course lectures. Requirements for certification can be completed without a thermal imaging camera, however, it will improve your learning experience if you can follow along and participate. If attending with a colleague or friend, you may share a thermal imaging camera, but we suggest no more than three students to one camera to ensure all participants have equal opportunity to participate.

What materials are required?

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Students are encouraged to bring a thermal imaging camera, a tablet or laptop with Wi-Fi capability, and any supporting accessories (optics, charger cables, batteries, etc.). Final certification exams are administered electronically and will require a laptop, tablet, or smartphone to complete. Training will also address analysis/reporting software which we recommend having installed prior to training. Please note company devices may require administrative approval to install third party software.

What software do I need to download?

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Software will vary based on camera manufacturer. For FLIR cameras, we recommend FLIR Thermal Studio Suite. We also encourage FLIR Tools users to upgrade to Thermal Studio Suite, as FLIR Tools has been discontinued. Please note these applications are only compatible with Windows. For troubleshooting and software support please contact the FLIR technical support team for assistance: http://support.flir.com 866-477-3687 ext. 3

How do I access my training/materials?

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To access your materials, please log into (https://customer.flir.com/Home). From your dashboard, you will see all active enrollments and course information details.

Can I rent an infrared camera?

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Absolutely! FLIR offers rental cameras; pricing is model-dependent. Please contact our rental team directly for pricing and availability. https://support.flir.com/USA-Rentals 866-477-3687 ext. 1

On-site training


How many people will be in the class?

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Both classroom and online courses are limited to 25 students.

What time does class begin?

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Classroom courses in the U.S. begin at 8 am local time and run until 5 pm each day. The final day will conclude early at 2 pm after completion of the final certification exam. Online courses begin at 10 am EST and conclude at 6 pm each day. Whether online or in the classroom, each session includes an hour lunch and various breaks throughout the day.

Certification


What happens if I do not pass the certification exam?

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In the event a student does not pass the certification exam on their first attempt, we allow two additional exam sittings. Students who are required to retest are provided guidance by their instructor on which areas they should focus their study efforts to best prepare. In total, students have three attempts to pass the certification exam before they are required to reattend another certification course.

What IR guidelines do you use?

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ITC course learning objectives, contact hours, and written exam are based on requirements outlined by ANSI/ASNT CP-105 of the American Society for Non-Destructive Testing. Recognizing the differences between NDT and PdM training needs, we deviate from the guidelines where we feel the student needs specific infrared application emphasis to produce a more competent thermographer. We are also ISO 9001 certified.

What is a Level I Certificate?

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Whether the subject is Fundamentals of Thermography, Electrical Thermography, sUAS Public Safety, or any other offering, students who successfully complete an ITC Level I course will receive a Level I Infrared Thermography Certificate. This verifies the student can follow ASNT CP-105 and SNT-TC-1A guidelines for thermography and, more specifically, can: Operate an infrared camera Collect quality data Produce professional infrared inspection reports Understand the techniques and limitations of infrared thermography for specific applications Level I and Level II certification courses also qualify for NETA continuing technical development credits (CTDs). NETA is an International Electrical Testing Association, an accredited standards developer for the American National Standards Institute (ANSI).

Purchases


Do you recommend a specific camera type?

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Camera type will depend on your application. As a general recommendation we suggest a camera capable of radiometric imagery that can be adjusted for object parameters (emissivity, T-refl, etc.). Spot pyrometers and test & measurement meters are not recommended as a primary device for class. Specialized applications such as Optical Gas Imaging will require a FLIR GF-Series or equivalent camera.

What is your class cancellation policy?

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ITC offers a flexible cancellation policy where you may receive a full refund on your tuition provided you notify an ITC agent by the morning your class is scheduled to begin. In the event of a no-show or late cancellation, we will hold a class credit on file. You can apply that credit to a later training/date of your preference.

Can I pay by installments?

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Students can finance courses through Klarna; this option is available through the shopping cart when selecting a payment option.