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Frequently Asked Questions

How do I submit a purchase order as payment?

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For customers who prefer to arrange their registration using a purchase order as payment, you may place your order using our purchase order enrollment form HERE


*Please note purchase order registrations may require the completion of a credit application. After submitting your enrollment request, we will contact you with further details.

Do I need an IR camera?

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We strongly recommend having thermal imaging (infrared) camera for training. Throughout the course, you will be asked to participate in camera operation labs designed to complement course lectures. Requirements for certification can be completed without a thermal imaging camera, however, it will improve your learning experience if you can follow along and participate. If attending with a colleague or friend, you may share a thermal imaging camera, but we suggest no more than three students to one camera to ensure all participants have equal opportunity to participate.

What materials are required?

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Students are encouraged to bring a thermal imaging camera, a tablet or laptop with Wi-Fi capability, and any supporting accessories (optics, charger cables, batteries, etc.). Final certification exams are administered electronically and will require a laptop, tablet, or smartphone to complete. Training will also address analysis/reporting software which we recommend having installed prior to training. Please note company devices may require administrative approval to install third party software.

What software do I need to download?

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Software will vary based on camera manufacturer. For FLIR cameras, we recommend FLIR Thermal Studio Suite. We also encourage FLIR Tools users to upgrade to Thermal Studio Suite, as FLIR Tools has been discontinued. Please note these applications are only compatible with Windows. For troubleshooting and software support please contact the FLIR technical support team for assistance: http://support.flir.com 866-477-3687 ext. 3

How do I access my training/materials?

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To access your materials, please select Access My Training from the main website navigation menu. 

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U.S. Toll Free:

1-866-TrainIR (866-872-4647)

Fax: 1-603-324-7791



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Hudson, NH 03051



1-905-637-5696 Ext. 24


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Fax: 1-905-639-5488



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