Welcome to Infrared Training Center Support

We are here for you

What can we help you with?

  • Course booking

  • Billing and purchases

  • Certification

  • On-demand / on-site courses

Frequently Asked Questions

Do I need an IR camera?

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We strongly recommend having thermal imaging (infrared) camera for training. Throughout the course, you will be asked to participate in camera operation labs designed to complement course lectures. Requirements for certification can be completed without a thermal imaging camera, however, it will improve your learning experience if you can follow along and participate. If attending with a colleague or friend, you may share a thermal imaging camera, but we suggest no more than three students to one camera to ensure all participants have equal opportunity to participate.

What materials are required?

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Students are encouraged to bring a thermal imaging camera, a tablet or laptop with Wi-Fi capability, and any supporting accessories (optics, charger cables, batteries, etc.). Final certification exams are administered electronically and will require a laptop, tablet, or smartphone to complete. Training will also address analysis/reporting software which we recommend having installed prior to training. Please note company devices may require administrative approval to install third party software.

What software do I need to download?

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Software will vary based on camera manufacturer. For FLIR cameras, we recommend FLIR Thermal Studio Suite. We also encourage FLIR Tools users to upgrade to Thermal Studio Suite, as FLIR Tools has been discontinued. Please note these applications are only compatible with Windows.

For troubleshooting and software support please contact the FLIR technical support team for assistance: http://support.flir.com 866-477-3687 ext. 3

How do I access my training/materials?

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To access your materials, please log into (https://customer.flir.com/Home). From your dashboard, you will see all active enrollments and course information details.

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Our Office Locations

Boston USA

U.S. Toll Free:

1-866-TrainIR (866-872-4647)


Fax: 1-603-324-7791



110 Lowell Road

Hudson, NH 03051



1-905-637-5696 Ext. 24


Canada Toll Free:

1-800-613-0507 Ext. 24


Fax: 1-905-639-5488



3430 South Service Road,

Suite 103

Burlington, Ontario L7N 3T9

Latin America


+55 15 3238 8075


Fax: 55 153238 8071



Av. Antonio Bardella,

320 Alto da Boa Vista

Sorocaba, SP-Brasil




+46 (0) 8 753 25 91


Fax: +46 (0) 8 753 26 01



Antennvägen 6

187 66 Täby, Sweden